I have an itswisp system in my home. After experiencing significant lengths of time where there was no signal I called In Touch systems and reported the problem. An engineer came out from the company, could not solve the problem and basically cut me off by removing the box that the wire from the roof plugs into. He justified this by saying that my internet problems would cause issues for other itswisp users in the village.
While I was not best pleased that a call asking itwisp to fix my internet resulted in me having no internet, I would be interested to know if your internet problems have improved while I pray for occasional 4G mobile on Vodaphone and source a new internet provider.
I have an itswisp system in my home. After experiencing significant lengths of time where there was no signal I called In Touch systems and reported the problem. An engineer came out from the company, could not solve the problem and basically cut me off by removing the box that the wire from the roof plugs into. He justified this by saying that my internet problems would cause issues for other itswisp users in the village.
While I was not best pleased that a call asking itwisp to fix my internet resulted in me having no internet, I would be interested to know if your internet problems have improved while I pray for occasional 4G mobile on Vodaphone and source a new internet provider.
Regards,
Rob
Have they removed the button thing on the roof (essentially the aerial), or the router in your house? If it's in the house that is relatively simple to replace. is that you cut off then? Shocking service when you think about it, although I have heard of them doing this to others.
Mine is still up and down, with latency spikes and disconnections and to be honest I have given up on them fixing it. We are limping towards the day we finally get BT fibre.
Speed almost what is advertised at the weekend, pretty poor during the week which would suggest there is a local heavy user who is only online weekdays. Obviously total denial from Intouch who pretend to be shocked that someone would have a problem and have the b***s to say "no one else has called" etc. etc. Standard rubbish service from the 'regions premier IT supplier'. No idea when BT upgrade is coming, just need to limp along without the ministry of customer satisfaction ( or is that the ministry of plenty?) removing my connection for complaining like has happened to others (we have stopped your complaining by removing the thing you complain about'.
-- Edited by webstation on Monday 31st of July 2017 08:51:04 PM
Intouch Systems will be in the village for the next few days explaining to users the new mast that is now up and running at Snetterton and where possible, realigning their dishes from Wymondham to Snetterton.
It seems that the tests conduced last week to establish if Wisp users would see an improvement in service by realigning their aerials to the new mast located at Snetterton have failed.
Upon talking to Wisp yesterday it became clear that none of the test sites yielded an improvement.
I know that some users have seen speed gains in recent days but these gains appear sporadic and limited in number. Probably due to leaves falling now that we are entering autumn.
I am taking stock of where we are now and will be allocating some time next week to consider possible ways forward.
