Spooner Row Message Board

This just received form the waste collection depot manager. No there was not any consultation and may I suggest that any resident who prefers paper copies contact the  customer care team and ask for one to be sent. If you know of anyone who does not have the internet please let them know about this and I will try to arrange for this change top be posted on the noticeboards

Subject: 201223-Bin Calendars

Dear Councillors,

 Please be aware that bin calendars are not being provided to individual residents this year, as in the main, collection dates have not changed.

 To ensure that residents are kept informed of waste collection dates, they can use the customer account functionality on the South Norfolk Council website. Once a resident is registered or logs in to their respective property, their next waste collection dates are displayed for rubbish, recycling and garden waste (if they subscribe) but they also have the option to print their individual bin calendar directly from the webpage. This has been achieved by integrating the Depot’s back office system, Collections, which holds all the various property details, directly with the webpage to not only to provide live data to generate the next collection dates but also provide a forward looking view, of 9 month, for subsequent collection dates. The utilisation of live data also provides a contingency if any of the waste services are affected by bad weather during the Winter period to update residents on any potential collections date changes.

 If an individual resident does not have access to the internet, they can call the Depot’s customer care team to confirm their collection dates or have a printed calendar sent to their property.

 Have a good Xmas and New Year.

Kind Regards

Steve Williams

Waste Senior Operation Manager

e swilliams@s-norfolk.gov.uk